RETURN AND REFUND POLICY

Here’s a clean, professional Return Policy you can use for your Shopify gym/fitness store. You can copy, edit, and paste it directly:

Return & Refund Policy

At [Your Store Name], your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You have 7–14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • It must be in the original packaging

  • Proof of purchase (receipt or order number) is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used fitness equipment

  • Opened or used yoga mats, resistance bands, or apparel

  • Personal care or body-contact items

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos as proof
    We will offer a replacement or full refund at no extra cost.

Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

Return Shipping

  • Customers are responsible for return shipping costs (unless item is defective or wrong item sent)

  • Shipping fees are non-refundable

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at:
[Your Email Address]

How to Start a Return

To initiate a return, please contact us:

  • Email: [Your Email]

  • Include your order number and reason for return

Note

We reserve the right to refuse returns that do not meet our policy conditions.